Elena Dontsova

Service Director

 

Has 12 years of experience in management positions in the field of facilities management. Being the head of the cleaning service at Moscow Domodedovo airport, with a staff of more than two thousand employees, she raised the quality of cleaning to the highest level.

Elena was also responsible for the servicing (in terms of cleaning and additional work) of commercial real estate managed by O1 Properties, which included the White Square, Vivaldi Plaza, Lefort, Bolshevik, and Lighthouse business centers.

In the company, Elena is responsible for compliance with DAKO standards and technologies at the franchisees’ facilities, as well as for quality control of services and customer satisfaction of our franchisees.

Natalya Maslova

Regional Business Development Manager

 

Over 8 years of work in the company, Natalya has acquired unique competencies in working with clients and a wide range of knowledge in cleaning technologies. Understanding the specifics of the work helps her to estimate the cost of cleaning services as accurately as possible.

This allows us to strengthen relationships us with our key customers and offer new opportunities.

Her tasks include attracting clients for franchisees and expert evaluation of commercial offers.

With the direct participation of Natalya, our franchisees received contracts for servicing of the Veer Mall shopping center, One Trinity Place residential complex, Sokos and Radisson group hotel chains in St. Petersburg, as well as Corinthia, Domina, Wawelberg hotels.

Anna Pronina

Head of HR Department

 

HR expert for over 9 years. Has the experience in recruiting personnel in a cleaning company with over 5,000 employees.

Anna’s key competencies include the ability to quickly adapt to changes in the environment, creative thinking, belief in success and a positive attitude.

Thanks to the efficiently structured work, the management staff of the company and the line staff at the facilities of our franchisees are staffed with the necessary personnel on time.

Ruslan Ilyasov

General Director DAKO Professional Team

 

Since 2012 has been developing a customer portfolio, and for the last 5 years has also been dealing with economic efficiency of the whole company.

Personal traits of Ruslan — attention to details, economy and mathematical mindset — help to provide a high quality service at the best price. Ruslan acquired long-term planning skills due to the experience of managing our divisions in Poland. This expertise is a standard for a European business. As a result, DAKO’s financial strategy is aimed at building strong partnerships with our franchisees and their clients.

Maria Bakaeva

Head of Franchising

 

Maria has expertise in developing franchise networks and partnership programs in the commercial cleaning industry.
Her experience includes building effective quality management systems and operational support for regional partners.

At the company, Maria is responsible for the strategic development and scaling of the DAKO franchise network, ensuring consistent service standards and operational efficiency across all partner branches.

Anna Nisueva

Regional Head of Commercial Department

 

Anna has been with DAKO since 2012 and has become a key expert in developing the company’s commercial operations in Moscow. Her deep understanding of the cleaning services market, high level of customer service, and attention to detail allow Anna to effectively build long-term partnerships and successfully implement projects of any complexity.

With Anna’s direct involvement, the DAKO franchise network has launched such landmark properties as the ALCON Community Center, ALCON TOWERS Multifunctional Complex, Art Gallery Business Center, Will Towers Residential Complex, Kuzminki Mall Shopping and Entertainment Center, the British School of Design, and other premium commercial real estate properties. Today, Anna is responsible for developing the company’s commercial operations, preparing and supporting key transactions, and participating in the development of the company’s franchise network.